Delivery
- Delivery conditions: No claim will be recognised after 14 days of delivery.
- Crane unload from road to maximum reach of boom within safety.
- Carrying timber indoors - Due to the nature of this work there may be occasions where scuff marks or dents may occur on the walls. Victorian Designer Floors takes no responsibility for this.
- It is the customer’s responsibility to store material indoors unless specified.
- A fee of $99.00 Inc. GST per hour will apply if the above delivery instructions are not adhered to. The invoice will be forwarded to the customer to be paid within 7 days.
- Delivery of the products will be effected in the manner described on this website. I.e. Items purchased online will (subject to availability) be despatched by courier as soon as practicable after receiving your order.
- No liability can be accepted for costs caused by late deliveries or for any other reason. We advise against booking trades for installations until goods have been received.
-Please ensure that you inspect your goods prior to installation and that the goods are correct as per your order and that you are happy with the appearance and quality. Once the installation has started no claims for incorrect goods will be accepted.
- If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there, refuse to sign or you refuse delivery you will be liable for the cost of any re-delivery charge when applicable. Goods will not be left unattended.
- Goods will only be despatched upon receiving payment.
- Option to pick up order from our warehouse located 18 Freight Drive, Somerton. Operating hours 7:30am – 3:30pm, Monday to Friday. Closed weekends and public holidays.
- Situation’s that require a change of address, please allow enough time as possible. Once the order has been despatched the address cannot be changed.
- Free Delivery will be provided to all orders over $4,000 and within a metro Melbourne radius. Regional and country Victoria will incur additional costs.
- Delivery timeframe is dependent on stock availability.